What does the price given next to the item include?

A. The prices given on our item pages are to hire the item for a standard hire period of 72 hours. This is to give you ample time to set up before your event and to pack away afterwards. Should you need to hire items for a longer period we can offer extended hire prices – for longer than a week please contact us on 0800 910 1317 for a quote.

I’ve ordered glasses and cutlery, will they be polished?

A. The short answer is no. All items go through our commercial dishwashers and are checked to make sure they're perfectly clean before being sent out, however this does not mean that glasses or cutlery will arrive at your venue polished. The only way to properly polish these items is by hand, as you can imagine given the prices we charge and the number of items we supply this is impossible. If you're having a formal occasion then we suggest you set aside some time during setup to give these items a little polish, if you need to.

How long can I hire items for?

A. Our standard hire period is 72 hours. Should you require catering equipment or exhibition furniture for longer, then provided the availability is there we can accommodate that, although extra fees will be applicable. For longer term arrangements, please contact is on 0800 910 1317 for a quote.

When should I place my order?

A. The sooner you place your order, the better.

Stock is limited and at certain times of the year, certain stock can become very popular – for example barbecues in the summer. Placing your order in advance reduces the risk of stock and/or delivery time slots being unavailable; while we try to be responsive to last minute requests any order within seven days of delivery needs to be confirmed with us by phone on 0800 910 1317 prior to placing.

When do I need to make payment?

A. Payment needs to be made when placing an order to confirm unless an account is already in place with us. Payment can be made by credit or debit card when going through the checkout procedure. Should you select the “Pay by Phone” option, we will take payment when we contact you to confirm the order.

Can I set up an account with you?

A. To request an account with us, please speak to us on 0800 910 1317. Credit accounts are only available to businesses placing orders in excess of £5,000 per annum and who have filed accounts with Companies House in the previous 12 months. New accounts cannot be set up for orders placed within fourteen days of delivery.

What do I do if I need to change my order?

A. If you need to change your order, please contact us as soon as possible by phone on 0800 910 1317. We will endeavour to fulfil requests; however please be aware that stock is limited and it may not be possible to do so. Furthermore, as orders are picked three days prior to delivery we absolutely cannot guarantee any changes within that timeframe.

How much does delivery cost?

The standard charge for delivery and collection is £20 plus VAT. This single charge covers a single driver dropoff to and collection from the kerbside within 10 driving miles of our base in Aston. Outside of this area, we charge an additional £2 per mile. If you would like to know how much we will charge to deliver to and collect from you, please ask via our online chat system and we will advise an approximate figure; our system will properly calculate it when placing the order.

Should you need further assistance with delivery, set up or anything else please speak to us when we confirm your order – we must however warn that there may be additional charges payable.

Where do you deliver to?

A.The Evolved Hire Group delivers catering equipment, event hire and exhibition furniture throughout the country. Should you need items delivered to a location other than the midlands, please consult one of our sister companies from the list below:

https://www.cotswoldhire.com – based in Cheltenham, serving Gloucestershire, Worcestershire and Herefordshire

https://www.chilternhire.com – based in Milton Keynes, serving Oxfordshire, Northamptonshire, Buckinghamshire and Bedfordshire

https://www.capitaleventhire.com – based in Kensington serving the London area

http://www.hampshirehire.com – based in Basingstoke serving Hampshire, Dorset, Berkshire and West Sussex

https://www.midlandhire.co.uk – based in Leicester serving Leicestershire, Derbyshire and Nottinghamshire

https://www.northwesthire.com – based in Manchester serving Lancashire, Cheshire and Merseyside

https://www.whiterosehire.com - based in Leeds serving Leeds, Sheffield and Yorkshire

https://www.southwaleshire.com - based in Cardiff serving Glamorgan, Swansea and the South Wales area

https://www.southwesthire.com - based in Taunton serving Devon, Cornwall and Somerset

https://www.eastangliahire.com - based in Norwich serving Norfolk, Suffolk and East Anglia

https://www.cateringhirescotland.com - based in Glasgow serving Edinburgh, Glasgow and Scotland

When is it best for my items to be delivered and collected?

A. From our experience with catering, event and exhibition hire we cannot recommend strongly enough that you book for items to be delivered at least the day prior to your event. Sometimes things out of our control go awry, and having 24 hours to fix them is preferable to having 24 minutes. We can’t be held responsible for problems with an event if we are delivering on the day of an event.

Can I collect my items from your warehouse?

A. Collection is possible only from our Birmingham warehouse, between the hours of 8am and 5pm, Monday to Friday. Select collection on the checkout on Birmingham Catering Hire to confirm the dates you would like to collect and return your items. If possible, please contact us prior to arrival so we can be ready for you.

Can I get a timed delivery?

A. Normally, we will contact customers three to five days prior to delivery to confirm a provisional delivery slot. This slot will give a guideline as to when the driver will arrive; should something drastically change on the day then the driver will call to advise.

If there is a specific delivery slot required this needs to be requested when placing the order; there may be an additional fee payable.

Will the driver bring my items upstairs/downstairs?

A. Normally, no. If extra assistance for set up is required this must be requested when the order is confirmed; there may be an additional payment for this requirement and full indemnification in case of accidents must be in place.

Do I need to be present when you deliver and collect?

A. In the majority of cases, the customer will need to be present to sign paperwork for hire equipment received. However, if notified beforehand (and given approval), we can liaise with venues with respect to delivery and collection. One of few exceptions to this is when ordering hire for a stand at an exhibition centre; as we deliver and collect directly from the stand during set-up and breakdown we do not need the customer to be present.

Something has gone wrong with my order – what do I do?

A. Sometimes, things don’t go quite to plan and an issue may occur. The imperative thing to do is to call us as soon as a problem becomes apparent on 0800 910 1317; the sooner we know and the more time we have the more chance an issue can be quickly resolved.

Is there a damage deposit?

A. No – we don’t charge a damage deposit prior to hiring items out. However, should breakages or losses occur then you may be liable for a replacement fee for the item, which is 10 times the hire price as standard.

Do I need to clean items prior to return?

A. Items need to be returned to us clean and in a condition to be rehired again immediately.

We appreciate that some people may not fancy the prospect of cleaning up after a huge event and as such offer a “send it back dirty” service whereby crockery and cutlery only needs to be scraped of food waste and liquids emptied from glasses prior to return for us to professionally delivered. The cost of this service is an additional 25% to the hire cost.

We’ve found in our experience that the majority of breakages to crockery and glassware happen during cleaning and as such we recommend that the “send it back dirty” service is utilised to prevent that.


 

 
Copyright @ The Evolved Hire Group Ltd.
Website Owned and Operated by The Evolved Hire Group
about faq's blogs events