What does the price given next to the item include?

A. The prices given on our item pages are to hire the item for a standard hire period of 72 hours. This is to give you ample time to set up before your event and to pack away afterwards. I’ll mention it here, and it will be repeated further down, but never ever take delivery of your items on the day of your event. It is a complete nightmare for both of us. Should you need to hire items for a longer period we can offer extended hire prices – for longer than a week please contact us on 0800 910 1317 for a quote.

What Can I expect on Delivery?

A. All orders will be delivered and collected by a single driver. If you have ordered large items, such as fridges, you or someone representing you will have to be there to help the driver unload. The driver has 15 minutes to either deliver or collect your order, if it takes him longer then you will be charged £12.50 per additional 15 minutes. If a driver arrives and there is no one available to help him then he may not be able to deliver or collect.

If yours is a large order, a challenging location or you know that there’ll be no one around to help you have to let us know at least three days prior to delivery.

Our delivery service is subsidised, the amount you pay does not cover the fuel, wages, insurance and cost of van. Sometimes our drivers have to do 15 drops in a day, if an order causes a driver to be delayed this has a knock on effect for other customers.

I’ve taken delivery, what should I do now?

A. Check and recheck your items. If you’ve ordered a gas or electrical product turn them on, make sure they work. They did when they left our warehouse but items do become damaged in transit. There is very little we can do if we drop a fridge on a Friday and you tell us it isn’t working on a Saturday afternoon.

Do you deliver at the weekends?

A. We do, but there’s an additional charge of £20 per delivery or collection.

I’m a charity, can you offer a discount?

A. We’d love to but we can’t, sorry. About a third of all of our orders are to charity events, if we gave all of these discounts then we’d be bankrupt within 3 months. We pick four charities to work with each year, after this we have to operate a strict no policy. Despite how worthwhile and fantastic your charity is.

I’ve ordered glasses and cutlery, will they be polished?

A. The short answer is no. All items go through our commercial dishwashers and are checked to make sure they're perfectly clean before being sent out, however this does not mean that glasses or cutlery will arrive at your venue polished. The only way to properly polish these items is by hand, as you can imagine given the prices we charge and the number of items we supply this is impossible. If you're having a formal occasion then we suggest you set aside some time during setup to give these items a little polish, if you need to.

How long can I hire items for?

A. Our standard hire period is 72 hours, this is usually Friday to Monday. Should you require catering equipment or exhibition furniture for longer, then provided the availability is there we can accommodate that, although extra fees will be applicable. For every extra day on hire, past the 3 then the additional cost is 20% of the hire total. This is calculated automatically on the checkout page when you input your required delivery and collection dates.

For longer term arrangements, please contact is on 0800 910 1317 for a quote.

When should I place my order?

A. The sooner you place your order, the better.

Stock is limited and at certain times of the year, certain stock can become very popular – for example barbecues in the summer. Placing your order in advance reduces the risk of stock and/or delivery time slots being unavailable; while we try to be responsive to last minute requests any order within seven days of delivery needs to be confirmed with us by phone on 0800 910 1317 prior to placing.

When do I need to make payment?

A. Payment needs to be made when placing an order to confirm unless an account is already in place with us. Payment can be made by credit or debit card when going through the checkout procedure. Should you select the “Pay by Phone” option, please call us within 48 hours to make the payment. We cannot hold goods if you do not pay us, any unpaid orders will be cancelled and the items released back into general stock. We get this occasionally, customers will place an order and choose the pay by phone option. Three months later, two days prior to the event, they’ll call our office and try and make payment for their order. We hate to say no to anyone, but this is where we have to the most.

Is the equipment suitable for my event?

A. We are a hire company, the equipment we hire is listed on our website and described to the best of our ability. Please make sure you know how to use the equipment before you hire it. If you’re running a concession at a festival please know how to use an LPG fryer. If you hire a fridge and stick it under a gazebo in 30 degree heat please don’t complain if you struggle to keep your cakes cold. As much as we like to help we do not know your event, do not know what you are using this equipment for. We cannot second guess our customers and correct any mistakes they might make in terms of equipment suitability.

Will you set up our gas equipment?

A. No, we’re not gas engineers and are unable to connect your gas bottle to your equipment. It’s an amazingly easy process, we event supply the spanner, we just can’t set your equipment up for you. If you are nervous about doing this or want t

Can I set up an account with you?

A. To request an account with us, please speak to us on 0800 910 1317. Credit accounts are only available to businesses placing orders in excess of £5,000 per annum and who have filed accounts with Companies House in the previous 12 months. New accounts cannot be set up for orders placed within fourteen days of delivery.

What do I do if I need to change my order?

A. If you need to change your order, please contact us as soon as possible by phone on 0800 910 1317. We will endeavour to fulfil requests; however please be aware that stock is limited and it may not be possible to do so. Furthermore, as orders are picked three days prior to delivery we absolutely cannot guarantee any changes within that timeframe.

How much does delivery cost?

The standard charge for delivery and collection is £20 plus VAT. This single charge covers a single driver dropoff to and collection from the kerbside within 10 driving miles of our base in Birmingham. Outside of this area, we charge an additional £2 per mile. If you would like to know how much we will charge to deliver to and collect from you, please ask via our online chat system and we will advise an approximate figure; our system will properly calculate it when placing the order.

Should you need further assistance with delivery, set up or anything else please speak to us when we confirm your order – we must however warn that there may be additional charges payable.

Where do you deliver to?

A.The Evolved Hire Group delivers catering equipment, event hire and exhibition furniture throughout the country. Should you need items delivered to a location other than the midlands, please consult one of our sister companies from the list below:

https://www.cotswoldhire.com – based in Cheltenham, serving Gloucestershire, Worcestershire and Herefordshire

https://www.chilternhire.com – based in Milton Keynes, serving Oxfordshire, Northamptonshire, Buckinghamshire and Bedfordshire

https://www.capitaleventhire.com – based in Kensington serving the London area

http://www.hampshirehire.com – based in Basingstoke serving Hampshire, Dorset, Berkshire and West Sussex

https://www.midlandhire.co.uk – based in Leicester serving Leicestershire, Derbyshire and Nottinghamshire

https://www.northwesthire.com – based in Manchester serving Lancashire, Cheshire and Merseyside

https://www.whiterosehire.com - based in Leeds serving Leeds, Sheffield and Yorkshire

https://www.southwaleshire.com - based in Cardiff serving Glamorgan, Swansea and the South Wales area

https://www.southwesthire.com - based in Taunton serving Devon, Cornwall and Somerset

https://www.eastangliahire.com - based in Norwich serving Norfolk, Suffolk and East Anglia

https://www.cateringhirescotland.com - based in Glasgow serving Edinburgh, Glasgow and Scotland

When is it best for my items to be delivered and collected?

A. From our experience with catering, event and exhibition hire we cannot recommend strongly enough that you book for items to be delivered at least the day prior to your event. Sometimes things out of our control go awry, and having 24 hours to fix them is preferable to having 24 minutes. We can’t be held responsible for problems with an event if we are delivering on the day of an event.

Can I collect my items from your warehouse?

A. Collection is possible only from our Birmingham warehouse, between the hours of 8am and 5pm, Monday to Friday. Select collection on the checkout on Birmingham Catering Hire to confirm the dates you would like to collect and return your items. If possible, please contact us prior to arrival so we can be ready for you.

Can I get a timed delivery?

A. Normally, we will contact customers the day prior to delivery to confirm a provisional 2 hour delivery slot. This slot will give a guideline as to when the driver will arrive; should something drastically change on the day then the driver will call to advise.

If there is a specific delivery slot required this needs to be requested when placing the order; there may be an additional fee payable.

Will the driver bring my items upstairs/downstairs?

A. No. If extra assistance for set up is required this must be requested when the order is confirmed; there may be an additional payment for this requirement and full indemnification in case of accidents must be in place. All our drivers are insured to do their job, they’re not insured on flights of stairs though. Please don’t be offended if they gently turn down your request, they just know if they’re off work for 3 months with a broken leg due to an accident on stairs then they won’t get paid.

Do I need to be present when you deliver and collect?

A. In the majority of cases, the customer will need to be present to sign paperwork for hire equipment received. However, if notified beforehand (and given approval), we can liaise with venues with respect to delivery and collection. One of few exceptions to this is when ordering hire for a stand at an exhibition centre; as we deliver and collect directly from the stand during set-up and breakdown we do not need the customer to be present.

Something has gone wrong with my order – what do I do?

A. Sometimes, things don’t go quite to plan and an issue may occur. The imperative thing to do is to call us as soon as a problem becomes apparent on 0800 910 1317; the sooner we know and the more time we have the more chance an issue can be quickly resolved.

Is there a damage deposit?

A. No – we don’t charge a damage deposit prior to hiring items out. However, should breakages or losses occur then you may be liable for a replacement fee for the item, which is 10 times the hire price as standard.

Do I need to clean items prior to return?

A. Items need to be returned to us clean and in a condition to be rehired again immediately.

We appreciate that some people may not fancy the prospect of cleaning up after a huge event and as such offer a “send it back dirty” service whereby crockery and cutlery only needs to be scraped of food waste and liquids emptied from glasses prior to return for us to professionally delivered. The cost of this service is an additional 25% to the hire cost.

We’ve found in our experience that the majority of breakages to crockery and glassware happen during cleaning and as such we recommend that the “send it back dirty” service is utilised to prevent that.


 

 
Copyright @ The Evolved Hire Group Ltd.
Website Owned and Operated by The Evolved Hire Group
about faq's blogs events