Delivery and Collection Service
When ordering hire items from Birmingham Catering and Event Hire we aim to give you the best service we can. Our drivers deliver catering equipment and exhibition furniture seven days a week, between 8am and 8pm. When you go through the checkout process, you can choose on what day you would like your items delivered and collected. One of our helpful staff will then give you a call to confirm your order, and then between three and five days before your delivery is due to arrive we’ll advise of a time slot when we’ll be delivering.
Should you need a definitive time of delivery then please advise us either in the notes when checking out or when we call to confirm your order and we’ll do our best to fit it into our schedule.
The price of our standard delivery and collection service depends on your location, we charge £20 for the first 10 miles then £2.00 per mile there after.This service is very very popular, as such it gets booked up weeks in advance. Please book as early to avoid disappointment, especially during the very busy Christmas period and summer months.
Your order will be delivered by a single driver. He will drop off your order at your front door/reception, due to time, cost constraints and issues regarding insurance he is uable to deliver beyond this point. If you require multiple drivers or delivery to a more challenging location then you must give us advanced noticed. Please ensure you have enough people available to take the goods from the driver and return them afterwards. If sufficient people are not available, or the location isn't easily accessible, the driver can decide to leave. This is a horrible situation so if you know that people will not be there to help, or if your location is challenging, then speak to us beforehand.
Our delivery and collection service is tailored to meet your exact requirements. In the unlikely event that there are any unforeseen problems our drivers will contact you and keep you fully informed on our progress.
Please note, a delivery and collection service involves four separate journeys for us. The delivery fees barely cover the cost of petrol nevermind the driver, van, insurance etc.
If you have any questions at all about any aspect of our service, please do not hesitate to contact us on 0800 910 1317.
* This is 10 driving miles of Birmingham city centre, not in a straight line.