At Birmingham Catering and Event Hire we’re always looking for ways to improve our service to customers – from sourcing exciting bits of catering equipment and designer exhibition furniture to bringing in stock to raise our capacity for hire. One of the things we have decided to improve on right now is our communication.
Following feedback from our customers, we’ve learned that we need to talk more. From confirming quantities on orders to delivery access, it’s easier for us to work out where potential issues might crop up with a phone call – so that’s exactly what we’re going to do.
Our helpful members of staff will call soon after you have placed your order to make sure we’ve received all the right information from our online system. They’ll check the quantities of items you’ve ordered, the delivery address you’ve given along with the timings for your event.
They’ll also be able to answer any questions you might have about your order to help smooth the process.
The delivery department are going to be on the phone much more too. Our driver schedules are worked out between three and five days ahead of time and once these are done they will call customers to advise a provisional time slot.
We’ll try to work with any times requested but time slots are only a guideline. Should you need a definitive time slot you will need to advise us as soon as possible and there may be additional charges involved. You’ll need to tell us if there any issues with access and set up ahead of time too.
On the day, our delivery drivers will give a call to confirm when they will arrive to deliver or collect an order. If you’re running late or something has cropped up, don’t worry. Just give us a call on 0800 910 1317 and we’ll do what we can to readjust things.